Help Desk

A repository for responses to some common Help Desk calls.

GroupWise

GroupWise proxy access

To give another person proxy access to your email account, click Tools -> Options -> Security, then click the Proxy Access tab.

Click the address book icon and Look for the person to whom proxy access will be given. Click OK to return to the Security Options window. Highlight the person's name and then assign the desired access rights. Click OK to finish.

No email notification will be sent.

To access another person's email account for the first time, click the Online button and select Proxy.

Click the address book icon and Look for the person who has given you access. Click OK to go to that person's email account. The account will now be an option under the Online button.

GroupWise address book sharing

To share your address book with another person, click the Address Book button, right click the book to be shared and select "Sharing…".

Under the Sharing tab, put a dot in the "Shared with" option. Click on the address book icon, change the "Look in" book to Novell GroupWise Address Book and Look for the person with whom the address book will be shared. Double click the person's name to add it to the Selected pane. Click OK to be taken back to the address book's Properties window.

Highlight the person's name in the Share list and then assign the desired access rights. Click OK to finish.

An email notification will be sent informing the person with whom the address book is shared that they now have access to it. That person must click on a link in this email notification to finish the process.

Name Completion Position

To change which address books are searched when a recipient's name is typed into the To field, open the Address Book and click on Name Completion Position.

Move the Novell GroupWise Address Book to the top of the Selected Books list. Move your personal address book below that. Move the Frequent Contacts book into the right column, labeled Available Books.

Click OK to save.

Close the address book and close and reopen GroupWise.

Display Name Format

To change the name autocompletion order in GroupWise, first click on Address Book then click View and select Name Format. Select the desired option in "Display Name Format" and make sure that all of the books are highlighted (you can Ctrl+click to select multiple books), then click "Apply to selected books" This choice will be picked up by the Novell GroupWise Address Book automatically. You will see a little progress bar in the bottom of the window as the address books are reorganized. When that is done, click OK to close the window.

Trash automatic cleanup (auto-delete)

To set your GroupWise Trash folder to auto-delete, right click the Trash folder and select Properties. The Trash Properties window will open. Click on the Cleanup tab. In the Empty trash area, click on "Automatic after:" and change the number to 15 days. Click OK to save the changes and exit.

Items will be emptied from the Trash folder 15 days after they have been deleted.

Columns

Columns can be added to the GroupWise inbox by right clicking anywhere in the column header area and selecting the appropriate headings from the menu.

A column can be resized by clicking on the edge and dragging. Columns can be reordered by clicking and holding, then dragging them into position.

Sort the column contents in ascending or descending order by clicking the heading.

Never show yellow bar warning

The yellow bar warning that an email contains images can be turned off by clicking Tools -> Options -> Environment, and selecting the Default Actions tab.

In the HTML external images area, select Never show warning. Click OK. Click Close.

Out of Office rule

An out of office rule needs a start and end date set in the Define Conditions window. Also, internal email will only get 1 out of office reply per day.

In order to edit an existing out of office rule, click Tools -> Rules, highlight the Out of Office rule and click Edit.

Click on Define Conditions and select Delivered from the drop down. Select On or After Date from the second button, and choose the start date. Click And from the End button.

Select Delivered from the newly created drop down and On or Before Date from the second button, and choose the end date.

Click Ok.

Click Edit Action and edit the text of the autoreply message. Click OK.

Click Save to save the rule.

Be sure to Enable the rule from the Rules list by putting a check mark in the box next to the rule name.

Default behavior of Forward button

An email can be forwarded either as an attachment or inline. The default behavior of the Forward button is a sticky setting - the button will remember the way you last forwarded a message and use that as the behavior each time you click it.

To change this behavior, click on the down arrow to the right of the button and select the desired forwarding method. A mail window will pop up. Cancel the mail. The button will now use that method.

Creating an All Sent Items folder in GroupWise

This is a workaround for the problem where GroupWise does not delete or move emails from your Sent Items folder.

Right click on "Cabinet" in the GroupWise folder list and select "New Folder".

Select "Find Results Folder" > "Predefined find results folder" > "All Sent Items" and check "Modify predefined find results folder".

Click Next.

Click Next again.

Expand the Home menu and uncheck Cabinet and Trash.

Click Next.

Click Finish.

Internet Explorer

Printing web pages in Internet Explorer

In IE, click File -> Page Setup and select Landscape. Click OK. Then click File -> Print and click OK to print.

Most web pages will look much better when printed in landscape orientation. Sometimes you can get better results by clicking Print Preview, clicking the Page Setup icon, and selecting the landscape orientation, and then clicking Print from the Print Preview window.

Excel

To make an existing row a header row in Excel

To make an existing row a header row in Excel, click File -> Page Setup.

Click the Sheet tab. Click the little calendar-like button to the right of the "Rows to repeat at top:" field.

On the actual document, click on the row that you want to make a header row and then click the button with the red arrow at the right of the field in the pop up window.

You should be back in the Page Setup window, and the Rows to repeat at top field should contain something like "$1:$1".

Click OK to exit.

Acrobat

To add the doc number to the footer of a pdf

To add the doc number to the footer of a pdf.

In Acrobat, click Document -> Add headers & footers. Click on the Footers tab, then type the doc number into the "Insert custom text" field.

Merge multiple PDFs

In Acrobat, click on File -> Create PDF -> From Multiple Files...

Click on the Browse button in the Add Files area, and select the files you want to combine. (You can Ctrl+click to choose multiple files.) Click Add.

Arrange the files into the order you want them to appear in the new PDF by moving them up or down with the buttons in the Arrange Files area.

Click OK to combine the files into a "binder" file. Save (and rename) the new PDF.

Word

Forcing Word to quit

To force Word to quit, type Ctrl+Alt+Del, click on Task List, click on the Processes tab, highlight WINWORD.EXE and click End Process.

Open Word with the desktop icon, and Word will attempt to recover the document, but there is no guarantee that this will happen.

Repeating a table heading on subsequent pages

To repeat a table header row on subsequent pages, select the row or rows that you want to use as a table heading. The selection must include the first row of the table.

Right click the selected row and select Table Properties. The Table Properties should open in the Row tab. Place a check mark next to "Repeat as header row at the top of each page". Click OK to apply changes and exit.

NOTE: Repeated header rows are visible only in Print Layout View, Print Preview or when you print the document.

Preventing a table row from breaking across pages

To prevent a table row from breaking across pages, right click the table and select Table Properties. Select the Row tab. Clear the checkbox next to "Allow row to break across pages". Click OK to apply changes and exit.

Converting text to a table

To convert text to a table, select the text, click on Table in the menu bar, hover over Convert, and then click Text to Table.

A "Convert Text to Table" window will open. Select the desired number of columns to create and the character that will indicate where the columns should be created (typically, tabs or commas). Click OK to create the table.

Converting a table to text

To convert a table to text, select the rows or table that you want to convert to paragraphs.

Click on Table in the menu bar, hover over Convert, and then click Table to Text.

A "Convert Table to Text" window will open. Select the desired the separator character you want to use in place of the column boundaries. Rows will be separated with paragraph marks. Click OK to apply the changes.

"Ambiguous name detected, TmpDDE" error message

Deleting the TmpDDE macro resolves this issue. In Word, click Tools -> Macro -> Macros. Highlight the tmpDDE macro and click Delete.

DOCS Open

(a series of non-fatal error messages)

The errors are caused by a problem with Workshare/Deltaview's DOCS Open integration.

Close DOCS Open and Workshare. Open the pcdocs.ini file at

C:\docsopen\progs396\pcdocs.ini

Near the bottom of the file is a section labeled EventsAPI. Add a REM command to the beginning of any line that references Workshare.

The line may look like
"dll1=wsdvdo32.dll"
or like
"dll2=C:\Program Files\Workshare\Modules\wsdvdo32.dll"

After adding the REM command, the line will look something like:

REM dll2=C:\Program Files\Workshare\Modules\wsdvdo32.dll

**** Actually, I'm not sure this is a good fix. It might prevent running comparisons from within DOCS Open. ****

Windows 2000

Changing the screen resolution

To change the screen resolution, right click anywhere on the desktop and select Properties. Click on the Settings tab and move the Screen Area slider to the desired resolution. Click Apply to test the changes. If the new resolution is acceptable, click OK to save the settings and exit.

Missing desktop icons

Sometimes, a desktop icon will load behind another icon and not be visible. To rearrange the icons so that all of them are visible, right click anywhere on the desktop and hover over the Arrange Icons menu option. Select Auto Arrange.

If the icon is still missing, you may not be fully connected to the network. Please contact the Help Desk (who will most likely recommend you reboot in order to reconnect to the network drives).

Missing Quick Launch toolbar

To restore a missing Quick Launch toolbar:

First open Windows Explorer (right click on My Computer and select Explore) and go to Tools -> Folder Options, View tab. Select "Show hidden files and folders". This will allow you to see the Default User profile folder in C:\Documents and Settings\

The Quick Launch toolbar is actually just a folder located deep in each user's profile folder. You can get a clean folder with the default shortcuts from:

C:\Documents and Settings\Default User\Application Data\Microsoft\Internet Explorer\Quick Launch

Copy the Quick Launch folder from the Default User profile into the corresponding path in the User's profile, creating any necessary parent folders (but if those folders don't exist, something might not be set up correctly).

Right click on the task bar, select Toolbars -> Quick Launch (or verify that it is checked). If the toolbar appears to the right of the application buttons, drag the application buttons to the right and they will switch places.

Novell

Changing the login server to VPCHI04

To change the login server to VPCHI04:

At the Novell login screen, click the "Advanced »" button in the lower right to expand the window. Click on the "Servers" button. Click on VPCHI04 and then click OK. Click the "Advanced «" button to collapse the window.

Enter your username and password and click OK to log in.

Winzip

Creating a zip file

To create a zip file, put all of the files you want to zip into a single folder on the desktop. Name the folder as you wish the zip file to be named.

Right click the folder on the desktop and hover over the Winzip menu item - a submenu will pop up. Select the second option from the expanded submenu to create a zip file on the desktop using the folder name.

To send the zip file as an email attachment, right click on it and hover over the "Send to" menu item. Select "GroupWise Recipient" from the expanded menu. This will create a new email with the zip file already attached.

Palm

Palm Desktop opens then immediately closes with a palm.exe error

Make a backup of the C:\Program Files\Palm folder.

Open C:\Program Files\Palm
Open the user's named folder
Rename address.dat to address.dat.backup

Open Palm Desktop
Tools -> Options -> General tab
Change "Startup application" to Media
Click OK and then close Palm Desktop

Open C:\Program Files\Palm
Open the user's named folder
Rename address.dat.backup back to address.dat

Reopen Palm Desktop
Tools -> Options -> Tools tab
click "Check Now" next to "Check and repair any corrupted records.

Palm Desktop will attempt to repair corrupt records.

Resync the device to update the device with the repaired records.

Novell & Windows 2000

Profiles

To delete a user's Windows profile (roaming profile), right click on My Computer and select Properties. The System Properties window will open. Select the "User Profiles" tab, highlight the user's profile and click Delete. Verify that the corresponding user folder has been deleted from "C:\Documents and Settings\".

To delete the Novell profile, right click on My Computer and select Manage. The Computer Management window will open. Highlight or expand "Local Users and Groups", open or select the Users folder. Right click on the user account and select Delete. Click through the warning.

The Novell profile is an "Account created by Novell's Workstation Manager". Deleting the Windows roaming profile will not delete the Novell profile.